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Quince Return Policy 2026: Free 365-Day Returns
Quince offers free 365-day returns with a prepaid return label included. Items must be unworn and in original condition. Here's exactly how the process works.
Updated July 20, 2026 · Based on 187,125+ verified buyer reviews
Quince return policy: the basics
Quince offers free returns for 365 days from the delivery date. A prepaid return label is included with your order — no printing required unless the original label is misplaced (in which case, request a new one through their help center). Refunds are processed to your original payment method within 5–7 business days of Quince receiving the return.
What you can and can't return
Eligible for return: any unworn item in its original condition with tags attached, within 365 days of delivery. Not eligible: worn, washed, or altered items; items without original tags; final sale or marked-as-non-returnable items (noted at checkout). Swimwear and undergarments are typically final sale.
How to start a Quince return
Log into your Quince account and navigate to your order history. Select the item(s) to return, choose a reason, and confirm. Quince will email a QR code or prepaid shipping label. Drop the package at any UPS location. Returns typically take 7–14 days in transit before the refund is processed. You'll receive a confirmation email when the refund is issued.
Exchanges
Quince does not offer direct exchanges. To swap a size or color, return the original item for a refund and place a new order for the correct size. Given that popular items sell out, it's worth ordering the replacement before returning the original if you're unsure about stock.
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Frequently Asked Questions
What is Quince's return policy?
Quince offers free 365-day returns with a prepaid shipping label. Items must be unworn and in original condition with tags attached. Refunds are processed to the original payment method within 5–7 business days of Quince receiving the return.
How do I return something to Quince?
Log into your Quince account, go to order history, select the items to return, and confirm. Quince will email a prepaid return label or QR code. Drop the package at any UPS location. You'll receive a refund confirmation email when the return is processed.
Does Quince offer free returns?
Yes — all returns are free with a prepaid label provided by Quince. There are no restocking fees. The 365-day return window means you have a full year from delivery to return any eligible unworn item.
Can I exchange instead of return at Quince?
Quince does not offer direct exchanges. Return your item for a refund and place a new order for the correct size or color. If you're worried about stock, order the replacement first before returning the original.
Does Quince have a promo code?
Quince doesn't use traditional promo codes. New customers get $20 off their first order of $100+ via referral link — enter your email on this page for one.
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Why Quince?
- ✓100% Mongolian cashmere from $50
- ✓4.7/5 avg across 800K+ reviews
- ✓European linen from $36
- ✓Italian leather shoes from $80
- ✓365-day free returns
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